This comprehensive welfare benefits advice service includes:
- general advice about claims and entitlements
- form-filling
- support when challenging benefit decisions
- appeal representation
Advice is provided through weekly surgeries in local venues and home visits.
The Welfare Rights Officer works in partnership with health and social care professionals, other agencies and community representatives to generate appropriate referrals to the project. Training about welfare benefits is also provided.
The Welfare Rights Officer is based at the Civic Centre as part of the Welfare Rights Unit who provide management, professional supervision and support.